What Does The Blue Spares Service Provide?

When you rely on machines for your business to operate, break-downs bring everything to a standstill. Getting the machine up and running again needs to be done as quickly as possible, so that production resumes, and money is not being wasted. And it’s not just the revenue lost from the broken down machine, there are often feeding machines, operators and lorry drivers who are all of a sudden waiting around, being none productive due to the effected machine.

To combat this problem Blue Group assembled Blue Spares in 2004. Blue Spares are committed to providing customer support long after a machine has been delivered, installed and commissioned. Over £5m worth of spare parts are available for immediate despatch to customers, as required, by either same day or next day delivery as well as same day collection. State of the art stock control systems means customer’s needs can be reacted to quickly. Blue Spares operates 24/7 to ensure if something goes wrong, they can have the required spare parts with you in no time at all.

Blue Spares’ stock of genuine OEM parts fit perfectly, making installation quicker and easier, also minimising engineer costs and minimising machine downtime. Blue Group ensure all parts are genuine; this is to ensure the safe working of your machines, but also because using genuine parts means the total life cost of equipment is greatly reduced. Using genuine parts also maintains the validity of the warranty on your machine.

Sticking to a simple process that puts the customer at the forefront avoids any confusion for clients:

1.A team of highly experienced staff are on call to answer queries and identify, as quickly as possible, which parts are needed.

2.Once the order has been approved, the spare part is often made available within the hour, thanks to the investment in a number of automatic parts storage and retrieval systems. These provide quick and reliable access to parts, ensuring no time is wasted, and the part can be available for collection, as well as same or next day delivery.

3.A dedicated customer service team will follow up with a call to confirm delivery and to make sure everything is running smoothly.

Blue Spares provide an extensive range of parts for the world leading equipment sold by Blue, including Doppstadt and Powerscreen. They also sell parts for brands of equipment not sold via the other Group companies. So, whether you need parts for a crusher, screener or shredder, Blue Spares keeps quarries, building sites and recycling plants across the UK and Ireland up and running.