After sales service and support is a key focus of the Blue Group as we understand the need for your equipment to be operational and making you money. That is why we focus on long term relationships with our customers, to support them long after the initial sale. From a routine service on a crusher or screener to a more complex diagnostic requirement for your shredder or material handler give the service teams at Blue a call. We have the technical experts to get your equipment back operational. Our objective is to work with you throughout the life cycle of your equipment by offering on-going support throughout the entire life of your machinery. In addition our Nationwide coverage of OEM trained field based engineers supported by a growing infrastructure of technical experts ensure that Blue Groups after care support is unrivalled in our sector.
Keep your machine running efficiently and reliably.
Our engineers go through extensive, on-going training programs at our manufacturer’s facilities, ensuring they are highly skilled when it comes to working on your machine.
For peace of mind our purpose built service plans, designed around your requirements, can be built into capital costs. So you know exactly what your machine expenditure will be.
Our engineers are trained to analyse your entire machine on each visit, highlighting any aspects that could need addressing to prevent future breakdowns.
Blue place the utmost of importance in maintaining your equipment & breakdown prevention. With over £3 million worth of equipment sold across the group each week, we have invested heavily in our maintenance and training services to support our loyal customers.
We’ve invested in a unique purpose built training facility designed to benefit your business.
We want to assist you in maintaining your machinery. This will not only reduce any downtime but also improve any resale value.
Our purpose built training facility located at our Blue Southern Office houses circuit boards, control panels and PLC’s from all the leading machinery sold by Blue.
We offer full training to the machine operative when we sell a new piece of equipment. This will include guidance on required daily checks and instruction on simple maintenance tasks.
It’s important to remember that the cost of downtime is not just the loss of production from that particular machine. It is also any other machines in the process, non-productive operators and drivers, and can even impact on supply contracts. When a breakdown occurs, Blue rush to the rescue armed and ready to get you back up and running.
Our engineers go through extensive, on-going training programs at our manufacturer’s facilities, ensuring they are highly skilled when it comes to working on your machine.
Our dealers have spare parts centres which hold millions of pounds worth of stock, meaning you get the best possible service for your business.
Our engineers have a wealth of experience between them. This means they can often identify issues remotely, increasing the probability of getting the problem fixed without the cost of a site visit.
It’s important to remember that the cost of downtime is not just the loss of production from that particular machine. It is also any other machines in the process, non-productive operators and drivers, and can even impact on supply contracts. When a breakdown occurs, Blue will rush to the rescue armed and ready to get you back up and running.
We hold key spare parts at each of our offices, improving our efficiency in dealing with your service call. These parts are available for immediate dispatch to help maintain your production.
Our dealers have spare parts centres which hold millions of pounds worth of stock, meaning you get the best possible service for your business.
Our aim is to be on-site the very next day should you call with an issue before midday.
