We are looking for enthusiastic individuals who are keen to work in a fast paced business environment. This is a great opportunity to develop within a growing company.

SERVICE CO-ORDINATOR JOB DESCRIPTION

 Role Overview

To support the service control team and operations manager in providing internal & external customers with a reliable and responsive service. Manage the PDI process Working as part of the service control team to provide excellent customer service and ensure customer satisfaction from the service operation.

Responsibilities

1. Engage & promote company H&S procedure’s & culture
2. Machine & attachments stock control & audits
3. Machine Install/Handover
4. Manufacture Registration
5. Demonstration
6. Hire management
7. PDI process
8. Trade Inn Inspection
9. Machine Transportation
10. WIP – Internal
11. Parts ordering
12. Parts stock inventory/returns
13. Service quote process
14. Booking in services
15. SAP content management
16. Engineer welfare & administration

 Required Skills

1. High level of communication
2. High level IT – SAP/Excel/Warranty platforms
3. Medium level of technical knowledge
4. High level teamwork
5. High level organisational skills
6. High level of prioritisation
7. Medium level of relationship management

Attributes

1. Growth mindset
2. Flexible
3. Change orientated
4. Able to work under pressure
5. Self-motivated
6. Problem Solver